Certification is based on achievement of high scores from automotive manufacturer Customer research and completion of an in-dealership best practices verification visit.
FORT LAUDERDALE, Fla., May 9, 2023 /PRNewswire/ -- Demonstrating its commitment to exceeding Customer expectations, AutoNation, Inc. (NYSE:AN), America's most admired automotive retailer has been certified in the J.D. Power 2023 Dealer of Excellence Program,SM which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional Customer service.
"This certification sets us apart, especially coming from such an authority as J.D. Power," said Marc Cannon, Executive Vice President at AutoNation. "In one way or another, everyone in our certified stores from coast to coast contributes to making our Customers happy, and every member of our team shares in this achievement."
Known for its "Voice of the Customer" research for more than 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile. The certified stores are:
- Audi South Orlando
- AutoNation Buick GMC Park Meadows
- AutoNation Buick GMC West Sahara
- AutoNation Chevrolet Airport
- AutoNation Chevrolet Greenacres
- AutoNation Chevrolet South Clearwater
- AutoNation Chrysler Dodge Jeep Ram and FIAT Columbus
- AutoNation Chrysler Dodge Jeep Ram and FIAT Johnson City
- AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix
- AutoNation Chrysler Dodge Jeep Ram Houston
- AutoNation Chrysler Dodge Jeep Ram Mobile
- AutoNation Chrysler Dodge Jeep Ram North Richland Hills
- AutoNation Chrysler Dodge Jeep Ram South Columbus
- AutoNation Chrysler Dodge Jeep Ram Southwest
- AutoNation Chrysler Dodge Jeep Ram Spring
- AutoNation Chrysler Dodge Jeep Ram Valencia
- AutoNation Dodge Ram Arapahoe
- AutoNation Ford Bradenton
- AutoNation Ford Brooksville
- AutoNation Ford East
- AutoNation Ford Frisco
- AutoNation Ford Margate
- AutoNation Ford Marietta
- AutoNation Ford Panama City
- AutoNation Ford Union City
- AutoNation Honda Spokane Valley
- AutoNation Hyundai Columbus
- AutoNation Hyundai Tempe
- AutoNation Lincoln Clearwater
- AutoNation Nissan Chandler
- AutoNation Nissan Miami
- AutoNation Nissan Tempe
- AutoNation Subaru Hunt Valley
- AutoNation Toyota Pinellas Park
- BMW of Bellevue
- BMW of Buena Park
- BMW of Dallas / MINI of Dallas
- BMW of Delray Beach
- BMW of Fremont
- BMW of Las Vegas
- BMW of Roseville
- BMW of Tucson
- Jaguar Land Rover Spokane
- Land Rover Mt. Kisco
- Lexus of Tampa Bay
- Mercedes-Benz of Pompano
- Mercedes-Benz of South Bay
- Mercedes-Benz of Wesley Chapel
- Mercedes-Benz of Westmont
- MINI of Las Vegas
- Porsche Orlando
- Audi Bellevue
- AutoNation Acura South Bay
- AutoNation Acura Spokane Valley
- AutoNation Acura Stevens Creek
- AutoNation Chevrolet Arrowhead
- AutoNation Ford Burleson
- AutoNation Ford Corpus Christi
- AutoNation Ford South Fort Worth
- AutoNation Ford Valencia
- AutoNation Honda 385
- AutoNation Honda Costa Mesa
- AutoNation Honda Covington Pike
- AutoNation Honda Fremont
- AutoNation Honda Hollywood
- AutoNation Honda Renton
- AutoNation Honda Thornton Road
- AutoNation Honda Tucson Auto Mall
- AutoNation Honda Valencia
- AutoNation Subaru Roseville
- AutoNation Toyota Spokane Valley
- AutoNation Volkswagen Mall of Georgia
- Laurel BMW of Westmont
- Mercedes-Benz of North Orlando
- Mercedes-Benz of San Jose/smart Center San Jose
- Audi Peoria
- Audi Spokane
- AutoNation Acura North Orlando
- AutoNation Chevrolet Coral Gables
- AutoNation Chevrolet Doral
- AutoNation Ford Amherst
- AutoNation Ford Katy
- AutoNation Ford Mobile
- AutoNation Ford Sanford
- AutoNation Honda Miami Lakes
- AutoNation Honda Roseville
- AutoNation Volkswagen Spokane
- AutoNation Volvo Cars San Jose
- House of Imports
- Lexus of Cerritos
- Mercedes-Benz of Fort Lauderdale
- Mercedes-Benz of Houston North / smart center Houston North
- Mercedes-Benz of Pembroke Pines
- Mercedes-Benz of Sarasota / smart Center Sarasota
- Audi Las Vegas
- Audi Plano
- Audi Westmont
- AutoNation Acura Gulf Freeway
- AutoNation Chevrolet Amarillo
- AutoNation Chevrolet Gulf Freeway
- AutoNation Chevrolet West Amarillo
- AutoNation Ford Littleton
- AutoNation Ford Memphis
- AutoNation Ford Miami
- AutoNation Ford North Canton
- AutoNation Ford Tustin
- AutoNation Ford Westlake
- AutoNation Honda Sanford
- AutoNation Honda South Corpus Christi
- AutoNation Subaru Spokane Valley
- AutoNation Toyota Arapahoe
- AutoNation Toyota Cerritos
- AutoNation Toyota Fort Myers
- AutoNation Toyota Mall of Georgia
- AutoNation Toyota Weston
- AutoNation Toyota Winter Park
- BMW of Carlsbad
- Jaguar Land Rover Fort Lauderdale
- Lexus of Clearwater
- Lexus of Palm Beach
- Mercedes-Benz of Houston Greenway
- Mercedes-Benz of Miami
- Mercedes-Benz of Stevens Creek
- Porsche Newport Beach
- Porsche Plano
- Valencia BMW
- AutoNation Toyota Tempe
- Mercedes-Benz of Naperville
- Mercedes-Benz of Delray
- Mercedes-Benz of Marietta
- AutoNation Chrysler Jeep Arapahoe
- AutoNation Chevrolet Valencia
- Audi Hunt Valley
- AutoNation Chevrolet - Timonium
- AutoNation Cadillac West Palm Beach
- Jaguar/Land Rover of Hilton Head
- AutoNation Cadillac of Port Richey
- AutoNation Subaru of Hilton Head
- AutoNation Honda Clearwater
- Audi Hilton Head
- Porsche Hilton Head
- AutoNation Chevrolet North Richland Hills
- BMW of Mountain View
According to J.D. Power, buying a vehicle is a significant financial transaction and can be stressful because there's so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle. Certified dealers also benefit by leveraging the J.D. Power brand and promoting their dealership's commitment to an outstanding Customer purchase experience.
Dealer of Excellence is an exclusive program and not all dealerships can qualify. Those that do must pass a three-step process:
As the first qualification criterion, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study.SM Thus, proportionally more dealerships from top-performing brands can become a J.D. Power Dealer of Excellence.
Second, dealerships must rank among their brand's top performers in key Customer satisfaction areas consistent with measurements found in the SSI Study.
Finally, qualifying dealers must pass an audit to show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to, listing vehicle inventory and pricing on the dealership website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.
J.D. Power 2023 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer Customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/us-doe.
About AutoNation, Inc.
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation is committed to being the nation's most comprehensive transportation solutions provider with easy, transparent, and Customer-centric services.
Please visit www.autonation.com, investors.autonation.com, and www.twitter.com/AutoNation, where AutoNation discloses additional information about the Company, its business, and its results of operations. Please also visit www.autonationdrive.com, AutoNation's automotive blog, for information regarding the AutoNation community, the automotive industry, and current automotive news and trends.
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SOURCE AutoNation, Inc.